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FREQUENTLY ASKED QUESTIONS
NIE Plus Inc. is a small family-owned company located in the beautiful Niagara region of Ontario Canada. We are a consultative company that specializes in custom design and printing of branded apparel and products for small businesses, organizations, groups, and sporting teams.
We are proud members of UFCW Local 175.


For apparel our minimum order is quantity 24 pieces with any embellishment option and for promotional products minimum quantities will vary depending on the product.


Our turnaround time varies according to the order. Typically we target shipment of product from our facility within 3 weeks of the date of order. This time will vary for custom made apparel.


Please fill out our online form or give us a call at 1-800-920-8720. We'll work with you to find the right product, while saving you dollars.


Shipping cost are based on your location and the product being ordered. We are able to provide you specific shipping costs when we know your ship to location(s) and the product(s) and quantities that you are planning to order.


Apparel sizes can vary by manufacturer. We work with you, our customer, to ensure you know how apparel styles fit so you can adjust your order accordingly.


Digital proofs are provided for approval prior to your order being received. Have you seen our digital voting tool? Check out how you can engage your members during the proofing process.


NIE Plus Inc. has been in this business a very long time and we have a very good understanding of our suppliers and the quality of their goods. There are always a variety of choices and we will advise you if there is a good, better, and best option and what the differences are between them.
If you care about a commitment to quality, if you can relate to a small family business that puts their integrity and professionalism on the line with each customer interaction, and if you are looking for beautiful custom creations that are painstakingly created to represent your brand in a breathtaking way then we should probably do business together.


We have worked closely with our people, our suppliers, in our processes and in our production facility to ensure that we can provide the most competitive pricing to you our customer. To us, competitive pricing does not mean the ‘cheapest’ price. To us, competitive pricing means that we are going to ensure that the product you order is what you receive and that the value we provide you through the purchase process leaves you extremely pleased with the product you receive and extremely pleased with the price you paid for that product.

Our goal is to be here long-term to both stand behind the product we sell and also to continue to invest in people and equipment to bring the highest quality of products to market. To us, competitive pricing means that we take the burden off of you and your team of ensuring that the branded apparel and promotional product you purchase serves the purpose you intended and helps you build your brand and presence in your marketplace. Our goal is to become an extension of your organization and partner with you to help you build your brand. We take this responsibility seriously.


Payment can be made by cheque or credit card. For new customer we do require a 50% deposit when the order is placed and the remaining 50% will be due when the product is delivered. We do not require any payments until pre-production digital proofs have been electronically delivered to you and approved by you.

We have committed to Our Process to give you Our Assurance to mitigate your risk at every step along the way. But if for some reason, it didn’t work out and you aren’t completely satisfied, then we make returns easy and painless.

Of course, we look for every opportunity to be responsible for your happiness but there are a few exceptions:
  • Spelling mistakes provided by the customer.
  • Errors or mistakes on content provided by or approved by the customer.

STILL HAVE QUESTIONS?

We have answers! It’s easy to reach out to us for more information about your project. Please give us a call at 1-800-920-8720 or send us a email.